This community has highspeed internet service provided by the ISP Sail Internet. Speeds are symmetrical 1 Gbps download/upload (1 Gbps is 1,000 Mbps). Service is provided by our optical fiber network infrastructure to each Single-Family house or each Condo/Townhouse building.

Monthly Service Pricing

Basic Internet Service is $40 per month

  • No contract required — cancel anytime
  • Not an introductory rate
  • Unlimited data/No throttling
  • Billing will appear as an extra charge on your HOA bill if you subscribe.
  • This is not an introductory rate; you can cancel anytime.
  • The first month’s service will be prorated.

Optional Static IP Addresses (not required)

  • Single IP: +$10/month
  • Five IPs: +$20/month

Please note: You do not need static IP for basic service. If you need a routable externally facing IP non-nat IP address, please contact sail support. They will provide you a link to a form and it is free.

Subscribe

To sign up for service, please make sure you are the homeowner. If you have no more questions, you can fill out the form at https://sailinternet.com/service-areas/milpitas/terra-serena/. You must be a homeowner to subscribe and accept billing responsibility. Renters will need the homeowner to place the service request.
General questions and billing, please contact our HOA management company CJM. CJM will give you the website above to begin signup. If you have technical questions, contact Sail Internet directly. See the technical support section below.

Technical Support

The Service is provided by Sail Internet who handles all technical support and installation needs.
Check Network Status: http://sailinternet.com/status
Email: support@sailinternet.com
Phone: 844-438-8484 ext 1
Hours: 8 am to 10 pm daily
https://support.sailinternet.com/hc/en-us

Do not contact the HOA or the management company, CJM, for technical support.

Cancellation

To cancel your service, email support@sailinternet.com, including your name and service address. Please note that cancellations must be submitted by the 15th of the month to avoid charges for the following month. After canceling, you can confirm that billing has been stopped by contacting CJM management company.

More Info

See this document for more information:
https://docs.google.com/document/d/1itmhufQuYzBiYT8fEPEC2QxfXQkIRMClGjWE-Dl4P9o/